Friday, October 18, 2019

IT Support Engineer at Tros Technologies






  • Tros Technologies is a provider of a wide range of IT services and solutions in Nigeria. Through excellent technical capabilities, we deliver world class end-to-end technology-led business solutions to clients.



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    Status: Contract
    Job Type: Part Time or Full Time)


    Job Description



    • The IT Support Engineer is responsible for supporting and maintaining clients IT systems and for providing efficient network, server and system support to all business users.

    • The IT Support Engineer is also responsible for resolving any IT related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the outsourced IT services offered to the company’s various clients.

    • The post holder will provide effective IT assistance across all aspects of the business and will provide back up and support to the IT Manager.

    • The post holder is responsible for supporting and maintaining the Microsoft Server and Desktop operating systems plus general maintenance of all IT related hardware/software.

    • The position provides exposure to a broad range of IT related projects and activities.


    Duties/Responsibilities
    The position will involve the following areas of responsibility:



    • Undertake small to medium sized Network installation projects

    • Diagnose and resolve LAN Network, WiFi and other technical issues

    • Escalate IT issues to the IT Manager where necessary

    • Responsible for managing backups

    • Provide desktop and server support

    • Setting up and configuring new laptops and desktops

    • Install authorized software on laptops and desktops

    • Ensuring security and upgrades are applied and kept up to date on desktops and laptops

    • Antivirus installation to all desktops and laptops

    • Faultfinding to laptops and desktops

    • Reporting faults and maintaining logs on servers, desktops and laptops

    • Completing internal user moves including phones and PABX configuration

    • Patching of network cables for servers, desktops/laptops and IP phones

    • Making of Cat 5 e network cables were necessary

    • Ensure all logs for equipment and users are maintained

    • Creating purchase requisitions for IT hardware/software

    • Ensuring all software purchased licensing is recorded and maintained

    • Exchange server mailbox maintenance including archiving mailboxes

    • Setting up new users and disabling expired accounts in accordance with HR requirements

    • Providing support for MAC and PC


    Required Qualifications and Skills



    • Bachelor’s degree in Computer Science or related discipline

    • Minimum 4 years experience in an IT support environment.

    • Strong troubleshooting skills and extensive customer facing experience.

    • Excellent communication skills (oral, written and presentation).

    • Proficient use of PC hardware and software (MS Office suite of applications).

    • Proficient in the use of internet for communication and research.


    Method of Application


    Interested and qualified candidates should send their updated Resume to: careers@trostechnologies.com Please indicate where you live in the subject line or body of your email message.















    • source: http://jobcenternigeria.com/it-support-engineer-at-tros-technologies-2/
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