United Bank for Africa Plc Entry Level Recruitment

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the vacant position below:

Job Title: Teller
Location: Lagos Island, Lagos
Reference No: HRBPNT01
Contract Type: Permanent
Job Functions: Accounting, Operations
Industries: Banking / Finance & Investment
Role and Responsibilities

• Represent the bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers


• Reconciles cash drawer by proving cash transactions; counting and packaging the money, turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency


• Ensure proper and accurate balancing of cash transactions on a daily basis and ensure there is no pending transaction left on the system before closing for the day.


• Promote the bank’s products and services by cross-selling, ascertaining customers need and directing customers to the customer relationship officers or officers concerned.


• To accept retail and/or commercial deposits, loan payments, process checking and savings withdrawals


• Verify and receive loan and utility bills payments.


• Time-stamp(Validate) and signature-verify all customers’ requests and refer those that require call-back/status approval to supervisor for action


• Escalate issues on cash shortage, overpayment, loss and theft.


• Maintain the highest level of confidentiality with all information obtained


• Comply with all bank and regulatory body policies, procedures and regulations


• Answer customer inquiries and refers customers to the proper service area for issues that cannot be resolved at the teller line


• Other duties as assigned by the Cash Officer

Educational Qualification

• Minimum Educational level- OND in any related discipline

Experience:

• Previous teller experience preferred but not required.


• Minimum experience- NIL

Competences
Knowledge:

• Banking operations, policies and procedures


• Familiar with retail banking regulations and teller roles and responsibilities relating to each


• Basic Accounting and Mathematical skills


• The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank’s exposure to loss or fraud and the ability to think through and rationalize decisions.

Skills:
Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees:

• Strong communication & organizational skills


• Good Numerical skills


• Detail oriented, high degree of accuracy and attention to details


• Ability to work in a fast-paced environment & under pressure as needed


• Fast and error free processing


• Ability to be calm under pressure


• Good team player

How to Apply
Interested and qualified candidates should:
Click here to Apply

Application Deadline  7th December, 2017.

United Bank for Africa Plc Entry Level Recruitment