Helpdesk/Customer Service Representative at So Fresh Neighbourhood Market

So Fresh Neighbourhood Market is Nigeria’s number one premium healthy food brand, that provides fresh, good, clean nutrition and promotes a healthy lifestyle. At So Fresh, we believe food should be fresh and close to nature as possible, hence we create fresh, tasty, yum, organic, nutritious and healthy food choices.

Helpdesk/Customer Service Representative

Duties/Responsibilities

Planning:

• Records pre-orders, future events and passes all unattended inquiries or questions to the Help Desk Manager.


• Recommends potential products and services to the Help Desk Manager by collecting customers’ information and analyzing customer needs.


• Maintains customer records by updating necessary information.


• Inform production supervisors of pre-orders and pickups.

Customer Service:

• Communicating courteously with customers by interacting with them.


• Assist customers to facilitate their choices and purchases of freshly processed products.


• Attends to customer suggestions. Objections, complaints and gathers information on customers’ preferences, reactions, and general feedback.

Cash Management/Marketing

• Give information about the availability and benefits of different products to walk-in customers.


• Create awareness of special offers & promotions, & Meal plans to walk-in customers.


• Guides and informs them of new products, charges for extras and toppings based on their request.


• Collect monies from despatch riders and reconcile.


• Remit daily sales to the Outlet Manager.

Administrative and other duties:

• Ensure the Customer service handbook is adhered to


• Ensure compliance with the Customer Service Protocol and OJTE Training Manual for Customer Service


• Records and inputs orders, pass on to the production Team and Dispatch accordingly.


• Confirm all online payments before inputting into vend and dispatching orders.


• Prepare daily sales reports and forward them to the Help Desk Manager.


• Carries out other task assigned by the Help Desk Manager

Person Specification

Key Skill Sets

• Must be customer focus


• Must be professional in relating to people


• Must possess influencing and persuasion skills


• Must possess knowledge of policy & procedure


• Must possess good time management skills


• Must possess good computer skills, listening &phone skills


• Must possess documentation skills

Qualification

Degree in Mass Communication or related courses with at least 1-year experience in the same position.

How to apply

NOTE: This position is only open for interested candidates who live in Abuja OR have a place of their own to stay in ABUJA. The company will neither provide nor be responsible for the accommodation for any successful candidate. To earn a call up for an interview, the address on your CV must indicate that you are in ABUJA.

 

Send CVs to hrteam@sofreshng.com

source: http://jobcenternigeria.com/helpdesk-customer-service-representative-at-so-fresh-neighbourhood-market/