Customer Service Representative (Yoruba or Igbo Speaker) October, 2019

Fenix International is recruiting for fulltime Customer Service Representative (Yoruba Or Igbo Speaker).

Job Details

Fenix International is a next-generation energy company. Our mission is to transform our customers’ quality of life through disruptive innovation in energy and financial services. Our flagship product, ReadyPay Solar, is an expandable, lease-to-own solar home system financed through affordable instalments starting under $0.17 per day. We use real-time transaction data to create a unique credit score to finance power upgrades and other life-changing loans and open up a wider world of energy and financing for our customers.

We are recruiting to fill the position below:

Job Title: Customer Service Representative (Yoruba or Igbo Speaker)

Location: Lagos, Nigeria
Position: Full-time

Job Description

• Fenix is looking for dynamic, highly motivated and disciplined Customer Service Representatives with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.


• A successful Customer Service Representative must be a fluent Yoruba or Igbo speaker, critical thinker, attentive to details and an excellent communicator. This position requires individuals to have a strong passion for listening and providing solutions to people.

Key Responsibilities

• Ensure an excellent experience to all customers, with each interaction


• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution


• Vet and open customer accounts by recording account information.


• Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c.


• Follow-up with customers who have delayed payments


• Contribute to team effort by accomplishing related results as needed


• Manage large amounts of incoming calls


• Build sustainable relationships of trust through open and interactive communication


• Go the extra mile to engage customers


• Work with customer service manager to ensure proper customer service is being delivered


• Close out or open call records


• Read from scripts


• Resolve customer complaints via phone, email, mail or social media


• Identify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements

 

Job Requirements

Min Required Experience:

Not Specified

Min Qualification:

Diploma/OND/NCE

Desired Courses:

Not Specified

Other Requirements:

Required Skills & Experience

• An OND/HND/Bachelor’s degree from a recognized institution


• Excellent Written and Verbal Communication Skills


• Microsoft Excel skills


• Ability to interact with peers and mid level leaders internally


• Fresh graduate.

Highly Desired Skills:

• Ability to work both in teams and independently


• Passionate about solving problems for customers in rural communities


• Proficiency in English Language and 1 or more other Nigerian Languages


• Critical thinking skills (ability to think outside the box)


• Good problem solving skills (solutions oriented)


• Flexibility with ability to work under pressure to meet deadlines


• Willingness and desire to learn new ideas.

Compensation
Competitive salary & benefits.

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source: http://jobcenternigeria.com/customer-service-representative-yoruba-or-igbo-speaker-october-2019/