Saturday, October 5, 2019

Support Engineer at Cobranet Limited






  • Cobranet Limited is a leading Internet Service and data provider. Since its launch in 2003, Cobranet is proud to provide every segment of the Nigerian society with a reliable and secure Internet Service and Data management solution to the digital universe.



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    Job Descriptions



    • Provide technical support service via phone, email, and other channels as required to clients.

    • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

    • Provide prompt and accurate feedback to customers.Ensure proper follow up and closure of all pending tickets.

    • Interact with customers to provide and process information in response to complaints and inquiries.

    • Escalate cases to another unit and follow up on the case. Ensuring incidents are documented in a professional manner using the available Customer Relationship Management (CRM)


    Personal Responsibilities



    • Report to the Head of Department.

    • Respond to client complains in a proper and professional manner

    • Should maintain a high level of personal responsibility. Abide and apply the rules and regulations of the department and the company as a whole.

    • Responsible for achieving any assignment given by the Manager. Keeping up to date with departmental and company notification via Emails, notice board and other mediums.


    Academic / Education Qualifications



    • Preferred: A B.Sc (or equivalent) in Computer Science.


    Certifications:



    • CCNA is preferred.

    • MCP is preferred.


    Experience:



    • A previous experience in support or IT department.


    Technical Skills:



    • Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss.

    • Basic routing & switching knowledge.

    • Basic RF knowledge.

    • Ability to resolve problems remotely.


    General Skills:



    • Interpersonal relationship.

    • Maintain a good communication and interaction with customers and colleagues. Self-learner.

    • Communications skills, both verbal and written.


    Language Qualifications:



    • Good verbal and writing skills in English are mandatory.


    Method of Application


    Interested and qualified candidates should send their Applications and CV to: support.hire@cobranet.ng using the “Job title” as subject of the mail.















    • source: http://jobcenternigeria.com/support-engineer-at-cobranet-limited/
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