Owens & Xley Consults – Our client, a leading Fashion brand is currently recruiting suitably qualified candidates to fill the position below:
Digital Channel Manager
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience
1 – 3 years - Location
Lagos - Job Field
Media / Advertising / Branding
Location: Lekki, Lagos
Job type: Full time
Job Descriptions
- The Digital Channel Manager will manage interactions with customers through the company’s digital channels.
- S/he will also receive and process customers’ online orders as well as respond to customers’ queries and complaints.
Key Responsibilities
- Manage customer engagement for all social media platform
- Receive online orders, process orders and ensure the items are delivered to the customers
- Communicates orders to the operations team for delivery
- Prepare daily sales report and submit to the Online Team Lead
- Ensures customer satisfaction at all times
- Resolve customers’ complaints
- Responds to customers enquiries via website or social media with approval from the Business Director
- Create and post content and videos on the social media platforms
- Manages and resolves client complaints
- Follow up on customers to get feedback post service delivery
- Other tasks as assigned
Educational Qualification and Experience
- HND or B.Sc. in any related discipline
- 1-3 years’ experience in direct sales, digital marketing or customer service
- Experience in the retail industry is a plus
Skills and Abilities:
- Digital marketing skills
- Highly analytical with a drive for numbers
- Good networking, prospecting and closing skills
- High level of professionalism
- Result-oriented team player with exceptional motivation and interpersonal skills.
- Relationship management skills and openness to feedback
- Excellent selling, communication and negotiation skills
- Good written and verbal communication skills
- Able to work in a fast pace environment
- High proficiency in MS Office Suite
- Must be able to prepare management reports and correspondence
- Good initiative, time and stress management skills
- Work Conditions: May be required to work overtime
Renumeration
N50,000/Month
Online Customer Support Officer
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience
1 – 3 years - Location
Lagos - Job Field
Customer Care
Location: Lekki, Lagos
Job Description
- The Online Customer Support Officer will manage interactions with customers through the company’s digital channels
- S/he will also receive and process customers’ online orders as well as respond to customers’ queries and complaints.
Key Responsibilities
- Manage customer engagement for all social media platform
- Receive online orders, process orders and ensure the items are delivered to the customers
- Communicates orders to the operations team for delivery
- Prepare daily sales report and submit to the Online Team Lead
- Ensures customer satisfaction at all times
- Resolve customers’ complaints
- Responds to customers enquiries via website or social media with approval from the Business Director
- Create and post content and videos on the social media platforms
- Manages and resolves client complaints
- Follow up on customers to get feedback post service delivery
- Other tasks as assigned
Educational Qualifications
- HND or B.Sc in any related discipline
Experience:
- 1-3 years’ experience in direct sales, digital marketing or customer service
- Experience in the retail industry is a plus
Skills and Abilities:
- Digital marketing skills
- Highly analytical with a drive for numbers
- Good networking, prospecting and closing skills
- High level of professionalism
- Result-oriented team player with exceptional motivation and interpersonal skills.
- Relationship management skills and openness to feedback
- Excellent selling, communication and negotiation skills
- Good written and verbal communication skills
- Able to work in a fast pace environment
- High proficiency in MS Office Suite
- Must be able to prepare management reports and correspondence
- Good initiative, time and stress management skills
Work Conditions
- May be required to work overtime
- Job Type: Full time
- Renumeration: N50,000 monthly.
Accountant/Admin Officer
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience
2 years - Location
Lagos - Job Field
Administration / Secretarial
Finance / Accounting / Audit
Job Descriptions
- He/She would be responsible for maintaining the financial and accounting function.
- S/He or she will be tasked with preparing financial statements, maintaining cash controls, preparing the payroll, managing the company’s expenses and carrying out administrative duties.
Key Tasks and Responsibilities
- Assist with the preparation of the company budget
- Implement financial policies and procedures
- Establish and maintain cash controls
- Manage petty cash
- Manage expense requisition
- Manage payment process to the vendors with Business Director
- Follow up with creditors
- Ensure that invoices are sent
- Ensure that payments are made
- Assist in the day to day running of the store
- Manage employee requests
- File and manage employee records
- Reconcile bank statements
- Establish and maintain supplier/vendor accounts
- Ensure transactions are properly recorded and entered into the accounting software
- Prepare financial statements such as income statements, balance sheets, and cash flow statements
- Prepare quarterly reports and report on variances
- Assist with the annual audit
- Maintain financial files and records
- Perform other duties as assigned/required by the Business Director
Professional Qualifications/Experience
Educational Qualification:
- Minimum of HND/B.Sc. in a Finance and Administrative role
Experience:
- 2+ years’ experience in a similar role
- Experience in the retail industry a plus
- Use of accounting software
- Compulsory skills required (E.g. must be proficient in Excel)
- Proven integrity
- Familiarity with financial and customer service principles
- Good math skills with the ability to create and analyze reports, spreadsheets and sales statistics
- Proficient user of MS Office (MS Excel in particular)
- Must be able to prepare management reports and correspondence
- Good initiative, time and stress management skills
- Leadership and organizational abilities
- Interpersonal and communication skills
- Problem-solving attitude
- Keen eye for detail
- Preferably lives within the Lekki axis.
Renumeration
N80,000 – N100,000/Month
Interested and qualified candidates should forward their CV to: recruitment@owensxley.com using the “Job title” as subject of the email.
source: https://jobcenternigeria.com/latest-jobs-at-owens-xley-consults/
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