Technical Support Engineer (Graduate & Exp.) at Swift Networks Limited

Swift Networks Limited is a facilities-based telecommunications services provider. The company was founded in 2002, since inception, Swift Networks has invested heavily in “next generation” networking technologies to build a multi-service network platform. Due to rapid expansion we are looking for a qualified candidate to fill a technical / business position as we maintain our status as the leading broadband connectivity services provider in Nigeria. Uniquely, the work environment offers a first class condition with a very attractive remuneration package.

We are recruiting to fill the position below:



Job Title: Technical Support Engineer

Location: Lagos, Nigeria



Key Responsibilities

• Manage incidents, respond to requests for technical assistance in person, via phone & email


• Ensure installation, maintenance and troubleshooting is carried out within agreed SLA.


• Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to the company’s approved standard.


• Inform supervisors of recurring problems


• Carry out periodic preventive and corrective maintenance on eNodeBs, transmission links,      routers and switches on the networks


• Carry out alignment of microwave radios on the network


• Respond swiftly to alarms within acceptable SLA and rectification of faults on sites at various   level.


• Configuration and resolution of all eNodeB/Transmission external alarms like VSWR, LOS, LOF,  link degradation, cell unavailable, etc.


• Monitoring, inspection and acceptance of new sites and ensuring 100% compliance with the    company’s specification


• Maintain comprehensive records of all transmission links, power equipment, BTS and spare     parts on site


• Monitors and coordinates all active and passive activities on eNodeB sites.


• Analyze root cause of outages with the aim of driving improved availability on the network.


• Plan and implement both active and passive upgrade on the network to meet the customer’s   need.


• Inspects and supervises vendor’s completed jobs to company’s specification


• Collation and submission of periodic/job completion reports as at when due


• Ensuring compliance with the customer’s SLA and KPI always.


• Ability to configure routers (Cisco/Huawei) and switches


• Responsible for supporting post-sales customer activity remotely and on-site


• Responsible for carrying out detailed Site Survey & maintain proper documentation


• Promptly investigate, resolve & report any incidents, errors, events or deviations.

Essential Attributes:

• Proficient in WiFi, WiMAX, eNodeB, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused and Team Player

Desired Attributes:

• Relevant industry experience in handling telecommunication equipment.

Qualifications

• BEng/BSc/B.Tech in Electrical & Electronics Engineering, Computer Engineering and/or Computer Science, Physics/Electronics or any other relevant fields with a grade of at least 2.1

Desired Experience:

• 1 to 3 years telecommunication experience

Application Closing Date

Not Specified.

How to Apply

Interested and qualified candidates should:

Click here to apply online



Note: Qualified and interested candidates should please attach an updated CV while sending in their applications.

source: https://jobcenternigeria.com/technical-support-engineer-graduate-exp-at-swift-networks-limited/