Founded in 2010, with a vision to becoming the leading brand in providing bespoke electronics and home technology in modern day architecture, Hausba is a professional solution integration brand that believes in transforming lifestyles using custom home technology solution. We set out to deliver the finest brands in high-end lifestyle custom electronics and
system integration to today’s technology driven home owner. We believe true comfort, comes with the convenience of having your home and business work for you; being able to have them simulate your lifestyle and bring along all the peace and comfort there is, to truly derive invaluable living, in tomorrow’s futuristic home.
CUSTOMER SERVICE & SERVICE QUALITY OFFICER
JOB PURPOSE
Responsible for serving customers (internal & external) and ensuring service quality by providing product and service information; monitoring and evaluating project progress, resolving product, service problems and implementing a comprehensive customer care Program to promote a service culture.
SPECIFIC DUTIES & RESPONSIBILITIES
Receive and respond to customer service inquiries.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Project monitoring, evaluation and maintaining customer records
Managing customer complains through the ticketing platform
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Generate, develop and report on a Customer Satisfaction Index.
Receive walk in guests and ensure they are adequately attended to.
Responsible to keep the reception and lounge area clean and operational at all times.
Creates tickets on the Support system and follows up to ensure effective resolution of the issue.
Ensure seamless customer/guest walk in experience.
Other duties may be assigned
KNOWLEDGE AND SKILLS REQUIRED
Excellent presentation skills
Excellent communications and interpersonal skills
Experience in delivering client-focused solutions based on customer needs
Knowledge of Company products
Pays attention to details
Excellent analytical and organizational skills
Team Player
QUALIFICATION
Bachelor’s degree in any field from an accredited university or college
At least 3 years of experience in a Customer Service role
At least 2 additional years of experience in a Service Quality role
At least 2 years of experience in project management
TO APPLY
Interested candidates should send their CV to hr@hausba.com
Customer Service & Service Quality Officer at Hausba Smarthomes Limited, Wednesday 1, November 2017
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