Stresert Services Limited – Our client, a leading facilities management company with head office in Lagos, is currently recruiting suitably qualified candidates to fill the position below:
GENERAL MANAGER, DOMESTIC CLEANING
MAIN PURPOSE OF JOB
The business is desirous of establishing a domestic cleaning division that will operate an operational franchise model and is desirous of engaging a General Manager to lead the process.
Under the guidance and leadership of the GMD, this role will craft develop and implement all the necessary strategies needed to ensure a successful startup operation including establishing collaborative partnerships with financial partners, technical partners and resource the business in order to facilitate new business developments, whilst supervising and managing the laundry services operations and to deliver the financial performance objectives of the laundry services division of the business
KEY PERFORMANCE AREAS
Business Planning & Innovation:
Organize, plan, manage and assumes the risks and take initiative of the new division
Craft and implement the market attractiveness plan
Marketing & Business Development:
Lead the sales, marketing and business expansion activities of the domestic services
Coordinate activities and relationships of all program partners
Operations Management:
Lead, supervise and monitor operational activities of all operational franchisees and franchises
Oversee quality assurance and back office activities to assure consistent qualitative delivery
Customer Relationship Management:
Develop and maintain business relationships with all key client and prospect contacts
Lead and ensure excellent customer relationships
REQUIREMENTS
Work Experience:
At least 10 years’ experience with minimum of 3 at management level preferably in a service environment or facilities management function
Knowledge:
Broad knowledge of cleaning and franchise industry
Good knowledge of relevant policies and procedures
In-depth business process knowledge
Good understanding of financial management principles
Good understanding of key principles of customer relationship management
In-depth understanding of core business principles
SKILLS:
Excellent decision-making skills
Good communication skills
Strong negotiation skills
Good influencing skills
Superior Leadership skills
Advanced strategy development skills
Excellent relationship building skills
Advanced problem solving skills
Solid Team Leadership skills
COMPETENCIES
Inspires others
Good blend of people/task orientation
Big picture outlook, Forward thinking
Able to maintain a multi-task focus
Results driven, Development focused
Strong ethics, Committed,
Dedicated, Visionary
Leadership Competencies:
Driving accountability, Drive and energy
Building and maintaining stakeholder relationships
Business understanding, Facilitating and managing performance
Attracting, developing and retaining entrepreneurial talent
Strategic focus, Articulating and cascading the vision and values
Salary
Terms of engagement subject to negotiation
Strong performance based component
go to TO APPLY »
ASSISTANT GENERAL MANAGER, LAUNDRY SERVICES
MAIN PURPOSE OF JOB
To develop and execute core business strategies in order to facilitate new business developments, whilst supervising and managing the laundry services operations and to deliver the financial performance objectives of the laundry services division of the business.
KEY PERFORMANCE AREAS
Marketing & Business Development:
Lead the sales, marketing and business expansion activities of the laundry services
Operations Management of the in-house and OPL for clients:
Lead, supervise and monitor operational activities
Provide strategic and tactical operational direction
Ensure properly, washed, dried ironed and packaged client uniforms
Ensure delivery of uniforms to clients in a timely and courteous manner always
Ensure proper documentation of delivered uniforms
Monitor daily laundry machine operations, material availability, staff attendance and performance
Establish and ensure routine and reactive maintenance for all laundry equipment
Effective People Management:
Supervise all direct and indirect reports and support performance management systems for all staff of the laundry section
Ensure continuous training and capacity development of laundry staff
Customer Relationship Management:
Develop and maintain business relationships with all key client and prospect contacts
Lead and ensure excellent customer relationships
REQUIREMENTS
Education:
First Degree
Work Experience:
Experienced individuals who have worked previously in a Laundry or who owns a laundry service and willing to make a career change to a more stable employment
Experienced individuals who have previously worked in a big hotel and managed their own premises laundry (OPL)
Skills:
Strong persuasion and selling skills
Highly organized
Entrepreneurial
Salary
N250,000 – 400,000/m depending on experience with performance based component.
BUSINESS DEVELOPMENT MANAGER/EXECUTIVE ASSISTANT TO GMD
MAIN PURPOSE OF JOB
The Business Development Manager will be responsible for the tactical responsibilities of the GMD as it relates to business development in all aspects of the business in the group including janitorial, laundry, facilities management, consulting, healthcare management and microfinance banking.
He will also manage the GMD’s activities
Key Performance Areas
New Business Development
Tenders and RFP
Quotations and Estimations
Act as Chief of Staff to GMD
Manage Logistics & activities for GMD
Requirements
Education:
First Degree
MBA added advantage
WORK EXPERIENCE:
3-5 years cumulative relative experience in service marketing or administration
Project management experience an advantage
Skills:
MsWORD, MsPROJECT, Powerpoint
Strong persuasion and selling skills
Highly organized
Entrepreneurial
Salary
N150,000 – 250,000/m depending on experience.
ASSISTANT GENERAL MANAGER, JANITORIAL SERVICES
MAIN PURPOSE OF JOB
Plan and implement operations strategies and action plans to ensure that the janitorial operations division supports strategic imperatives and delivers operational and financial performance objectives of the company.
RESPONSIBILITIES
Janitorial Operations Management:
Lead, supervise and monitor operational activities
Provide strategic operational direction.
Ensure quality execution of every assigned jobs retainership/one off that guarantee customer satisfaction
Establishment of SOPP for each site
Monitor strict adherence to SOPP and standards of cleanliness and other services
Coordinate all operations activities effectively to meet customer/company expectations
Establish and maintain excellent customer relationship management.
Implement operations strategies and action plans as articulated by management.
Effective People Management:
Supervise all direct and indirect reports and support performance management systems for all staff of the janitorial section
Establish, implement, monitor and execute recognition and reward system for staff e.g. best site, cleanest janitor, best janitor, long service award etc.
Business Development and Customer Relationship Management:
Develop and maintain business relationships with all key client contacts
Lead and ensure excellent customer relationships
Increase business volumes with existing clients.
Education
First Degree
MBA added advantage.
Skills:
Strong persuasion and selling skills
Highly organized
Entrepreneurial
Broad knowledge of cleaning industry
Good knowledge of relevant policies and procedures
In-depth business process knowledge
Good understanding of financial management principles
Good understanding of project management principles
Good understanding of key principles of contract management
In-depth understanding of core business principles.
Work Experience:
Experienced individuals who have worked previously in a cleaning industry or who owns a cleaning service and willing to make a career change to a more stable employment.
Salary
N250 – N400 Thousand/Month depending on experience with performance based component.
TO APPLY
Applicants should send their CV’s to: recruitment@stresertservices.com Using the job code as the subject of the mail.
Note: Only those who meet the aforementioned requirements and experience will be invited for interviews.
DUE DATE: 31 January, 2018
Job Vacancies at a Facility Management Company – Stresert Services Limited, Monday 8, January 2018
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